PRINCE2 Quality Theme

Also PRINCE2 covers the implementation of continuous improvement during the project by striving for more efficiency or effectiveness in both the project’s products and its management.

When referring to quality, it may be with regard to any product, a person, a process, a service, or a system that will meet expectations, requirements, specification or stated needs.
To ensure that a plan is accurately scoped, PRINCE2 uses the product based planning technique to create the product breakdown structure and goes on to create their associated Product Descriptions and quality criteria.at

Quality management is defined as the coordinated activities to direct and control an organisation with regard to quality. A quality management system is the complete set of quality standards, procedures and responsibilities for eyesight or organisation.

Because PRINCE2 assumes a customer/supplier environment, then each organisation must apply the above.

There are three key aspects to quality within the project:

Quality planning is needed for control and covers definition of the products within the project along with their quality criteria, quality methods and quality responsibilities.

Quality control is reactive, and covers such techniques and activities as quality inspections or testing, and finding ways of eliminating causes of and satisfactory performance. This is where the application of lessons learned can be helpful.

Quality Assurance. This must be independent of the project management team and ensure that the project’s direction and management remains aligned with relevant corporate or programme management standards and policies.

Quality assurance therefore, is all about independently checking that the organisation and processes are in place for quality planning and control.

Project Assurance. This ensures that the project is being managed appropriately and must be independent of the project manager, project support, team managers and specialists he is. Project assurance is the responsibility of the Project Board.

It is the responsibility of corporate or programme management to provide the project with details of the organisations quality management system. The executive of the project board must approve the Quality Management Strategy and the Project Product Description.

The Senior User role must provide the customers with the customer quality expectations and acceptance criteria as well as approving Product Descriptions, resources and the methods for key user aspects. The Senior Supplier role will be responsible for the same items but from the supplier perspective.

The project manager will prepare and document all of the above and ensure that team managers implement the quality control measures agreed in Product Descriptions and Work Packages.

The team manager will ensure that the specialist products are created in line with their Product Descriptions, and keep the Project Manager regularly informed on product quality status.

Project Assurance will assist, advise and assure the project board and the project manager on the application and implementation of all quality matters. Project Support will provide administrative support for the quality controls, Quality Register and quality records.